Terms of Service
Clear and straightforward.
We've written our Terms of Service in plain language that anyone can understand. Please take the time to read through these terms thoroughly before using our services. By using ZeroBuffer, you are entering into a legally binding agreement with us.
ZeroBuffer (also referred to as 'ZEROBUFFER,' 'ZeroBuffer,' 'our,' 'we,' and 'us') operates as a content delivery network service provider. When you use our services, you agree to be bound by the terms and conditions set forth in this document, along with our Acceptable Use Policy. We may update these documents at any time as needed. You are responsible for regularly reviewing these terms to stay informed of any changes.
Privacy & Data Policy
At ZeroBuffer, we believe in being completely open about how we manage and protect your data. Our comprehensive Privacy Policy explains our data practices in clear, accessible language. When you use our services, you acknowledge that you have reviewed and agree to the terms described in our Privacy Policy.
Contact us
We reserve the right to modify our service offerings at any time at our sole discretion. Service fees are paid in advance against your account balance. Usage already delivered is not refundable, but any unused balance can be refunded on request — see our Refund Policy. For current plans and fees, please contact us.
Account Termination
ZeroBuffer may suspend or permanently terminate your account and revoke access to our services under certain circumstances, which may occur without advance notice. Reasons for termination include, but are not limited to:
- •Breach of these Terms of Service or our Acceptable Use Policy
- •Legal requests from law enforcement or governmental authorities
- •Providing inaccurate, false, or misleading information during account registration
Account terminations are determined at our sole discretion. We are not responsible for any losses, damages, or service interruptions resulting from account termination. Following termination, we may permanently delete all data and content associated with your account, and such data cannot be recovered.
Content Hosting
To deliver your content efficiently across our global network, our infrastructure must create and maintain cached copies of your files on our servers. By utilizing our services, you consent to this caching process and authorize us to store and serve these copies to end users worldwide. This arrangement does not transfer any ownership rights to us—you maintain full ownership and all intellectual property rights to your content.
Service Level Agreement
We commit to 99.99% monthly uptime for content delivery, measured per calendar month as the percentage of five-minute intervals in which the CDN was able to serve requests for your cached content. If we fall below that in any month, you are entitled to the service credits set out below — you do not need to prove loss, only to claim within 30 days of the end of the affected month.
| Monthly uptime | Credit (% of that month's delivery charges) |
|---|---|
| Below 99.99% but at or above 99.9% | 10% |
| Below 99.9% but at or above 99.5% | 25% |
| Below 99.5% but at or above 99.0% | 50% |
| Below 99.0% | 100% |
Credits are applied against future delivery charges and are capped at 100% of the affected month's charges. Service credits are your sole and exclusive remedy for any failure to meet this commitment.
What this commitment does not cover. Downtime is excluded from the calculation where it results from: scheduled maintenance announced at least 48 hours in advance; your own origin, application, configuration, or DNS; suspension for breach of these Terms or our Acceptable Use Policy; attacks or traffic exceeding your plan's agreed limits; or events outside our reasonable control, including failures of upstream network or transit providers and public internet routing beyond our network edge.
Customer support is available during standard business hours. We do not commit to providing support outside these hours unless we explicitly state otherwise in a separate written agreement.
Limitation of Liability
As permitted by applicable law, ZeroBuffer, along with its affiliates, officers, directors, and employees, shall not be held responsible for any form of damages, including but not limited to lost revenue, business interruption, data loss, or any direct, indirect, special, incidental, or consequential damages arising from the use of our services.
To the maximum extent permitted by law, ZeroBuffer and its affiliates, officers, directors, and employees are not liable for:
- •Content errors, inaccuracies, or mistakes
- •Unauthorized access to our systems or any personal data stored on our servers
- •Service interruptions or downtime
- •Service performance issues or failures
DMCA
We honor the intellectual property rights of creators and content owners. ZeroBuffer is not intended to be used for distributing copyrighted material without proper authorization. You are required to respect these rights as well. Under the Digital Millennium Copyright Act (DMCA), we maintain a policy of terminating accounts that repeatedly engage in copyright infringement, and such terminations are made without refund.
To file a valid DMCA takedown notice, you must submit the following details in writing:
- •A signature (electronic or physical) from someone authorized to represent the copyright holder
- •Details identifying the copyrighted work that you believe has been infringed
- •Specific information about the allegedly infringing material and its location within our service
- •Your contact information, including mailing address, phone number, and email, so we can reach you
- •A declaration stating that you believe, in good faith, the material's use is not authorized by the copyright owner, their representative, or applicable law
- •A sworn statement, under penalty of perjury, confirming the accuracy of the information provided and that you are either the copyright owner or authorized to act on their behalf
Please send DMCA notices to our designated agent: