Privacy Policy
ZeroBuffer ("we," "our," or "us") is a global Content Delivery Network (CDN) provider offering CDN services, video SDKs, analytics, image optimization, and storage solutions for businesses and developers. We are committed to protecting privacy and handling data in a transparent, privacy-first way. This Privacy Policy explains how ZeroBuffer collects, uses, and shares information across our website, dashboard, SDKs, APIs, CDN infrastructure, and related services ("Services").
Guiding Privacy Principles
- •We limit the data we collect and practice data minimization.
- •We only allow customers to access their own user data.
- •We do not rent or sell personal data.
- •We provide clear opt-out and deletion controls.
- •We design our practices to comply with GDPR, CCPA, and other laws.
1. Information We Collect
Through Our CDN Services & Infrastructure
- •IP addresses and approximate geographic location of end users accessing content.
- •HTTP request headers (User-Agent, Referer, Accept-Language, etc.).
- •Content delivery metrics (bandwidth usage, request counts, cache hit ratios, response times).
- •Edge server logs and performance data.
- •Content metadata (file types, sizes, optimization settings).
Through Our Video SDKs
- •Device information (model, OS version, screen resolution, network type).
- •Video playback metrics (view duration, buffering events, quality changes).
- •IP address and approximate location for content delivery optimization.
- •Session identifiers for analytics and troubleshooting.
Through Our Analytics & APIs
- •Aggregated analytics data (traffic patterns, geographic distribution, performance metrics).
- •API usage statistics and authentication tokens.
- •Custom event data configured by customers.
Account Registration Information
When you create a ZeroBuffer account, we collect your full name, email address, and postal address. This information enables us to deliver our services and, when necessary, verify payment details for account top-ups. This information is only collected during account registration and only if you provide it voluntarily.
- •Full name and email address (required for account creation)
- •Postal address (for payment verification when applicable)
- •Password and authentication credentials (encrypted and never stored in plain text)
Website & Dashboard Usage
- •Cookies and session data for login functionality and analytics
- •Usage logs (IP address, browser type, pages visited)
- •Support inquiries, survey responses, and customer communications
We do not store any personal information about your website visits that is not explicitly provided by you. ZeroBuffer does not share any personal data with third parties except when required for the service to function properly.
2. Legal Basis for Processing
By registering for a ZeroBuffer account, you consent to the processing of your personal data. Account registration and creation require you to provide the necessary information. Your account will not function beyond any trial period if you do not complete the registration process. Providing personal data is both a contractual requirement and a condition necessary to enter into a service agreement. Without providing the requested information, we cannot establish a business relationship or perform our services.
ZeroBuffer processes personal data based on the following legal grounds:
- Consent: You have given consent to the processing of your personal data.
- Contract Performance: Processing is necessary to perform our contract with you and to take steps toward establishing a business relationship.
- Legal Obligation: Processing is necessary for compliance with legal obligations to which ZeroBuffer is subject. This includes data that we are required to retain or provide under tax and accounting regulations.
3. How We Use Information
- •Deliver content efficiently through our global CDN infrastructure.
- •Optimize content delivery by routing requests to the nearest edge location.
- •Provide analytics and insights about content delivery performance and usage.
- •Optimize images and videos for faster delivery and reduced bandwidth usage.
- •Store and manage customer content securely across our infrastructure.
- •Detect and prevent abuse, fraud, and security threats.
- •Communicate with customers (service updates, billing, support).
- •Comply with legal requirements and respond to lawful requests.
We may also use aggregated or de-identified data for network optimization, research, benchmarking, and product improvement.
5. Data Retention
Personal data will be removed after your contract ends or your account is deregistered. However, if there are any outstanding liabilities, ZeroBuffer will retain the necessary personal data to exercise its legal rights until all payments have been settled.
Personal data included in tax and accounting documents will be retained for the period required under applicable tax and accounting regulations, as mandated by law.
6. Data Security
We implement strong security measures to protect your data, including the latest encryption methods. Sensitive information, such as your passwords, is never stored in plain text. We use encrypted traffic and communication across all critical parts of our system to ensure the safety of your data at every step.
Payment Information: For added security, your credit card details are never stored on our servers. Instead, we rely on secure third-party payment providers to process and store your billing information safely.
8. International Transfers
Data may be processed outside your country. Where required, we use safeguards such as Standard Contractual Clauses (SCCs) for cross-border transfers.
9. Children's Privacy
Our Services are not directed to children under 13 (or the minimum age required by local law). We do not knowingly collect personal data from children.
10. Your Rights
Access, Rectification, and Erasure
You have the right to request from ZeroBuffer access to, rectification or erasure of your personal data, or restriction of processing concerning your data. To exercise these rights, please contact us at hello@zerobuffer.io.
Withdrawal of Consent
You have the right to withdraw consent to the processing of your personal data at any time, without affecting the lawfulness of processing based on consent prior to its withdrawal. The withdrawal applies only to data processed on the basis of consent. It does not affect data processed as necessary for the performance of a contract to which you are a party, or data required to comply with legal obligations to which ZeroBuffer is subject.
Right to Lodge a Complaint
Every data subject has the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, place of work, or place of the alleged infringement, if they consider that the processing of personal data relating to them infringes GDPR or other applicable data protection laws.
11. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you via email or by posting a notice on our website.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us: